BT-REQ-1940 Consumer Holiday Guide 2023 v9 BH - Flipbook - Page 9
To the extent e-commerce retailers
decide to accept returns and/or provide
refunds, such return and refund policies
should be clearly and conspicuously
displayed at or prior to the point
of purchase and should include the
following:
• Any limitations/exclusions on the
merchandise that can be returned
(e.g., “昀椀nal sale” items).
• The time period that returns/
exchanges will be accepted.
• Whether proof of purchase is
required and if merchandise must
be in a particular condition (e.g.,
original packaging).
• Whether a refund or store credit will
be o昀昀ered.
• Where/how returns can be made
(e.g., whether returns are accepted at
a physical location or must be made
by mail).
• The time period for processing
returns/exchanges.
• Any fees associated with returns/
exchanges (e.g., shipping and
handling).
• A clear return and refund policy
can save retailers and consumers
alike from some of the hassle and
headache of holiday returns.
